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2X REWARDS - MONOLITH DUNNYS BY ROBOT SODA

Kidrobot Blog: Art, Design & Pop Culture | Kidrobot.com

October 07, 2019 James Mongold

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Rewards FAQs

MEMBERSHIP

What is the Kidrobot Rewards program?

The Kidrobot Rewards program is a points-based program with different membership tiers and redemption levels.

To join, simply Create an Account or Log In to your existing Kidrobot.com account. Then go shopping and enjoy your Rewards!

If you have any questions about the Kidrobot Rewards program, please refer to the FAQs below or contact us at help@kidrobot.com.

How do I sign up for Kidrobot Rewards?

Signing up is easy! Simply create an account here by entering your email. We will send you a one-time code to that email. Once you enter that code in, you are set and automatically enrolled into our rewards program!

If you already have a Kidrobot.com account, you have already been enrolled into our rewards program so just log in!

Why should I join the Kidrobot Rewards Program?

Uhhh because it's free...

And once you join, you get immediate access to exclusive benefits and can start earning rewards with every purchase! As you continue to spend and engage with us, you will unlock more and more rewards.

Am I eligible to join the Kidrobot Rewards program and receive member benefits?

Everyone except unauthorized resellers are welcome to become members of the Kidrobot Rewards program and receive benefits. You do not need to make a purchase to create an account.

What if I was a member of Bot Rewards already?

As a member of Bot Rewards, you are automatically enrolled into Kidrobot Rewards. No further action is needed on your part.

As part of our rewards program enhancement, we have adjusted the way points are calculated, however the value stays the same.

Your existing Bot Points balance has been adjusted to reflect our new rewards system and added to your account. Don't be shocked when you first see your balance in the new rewards program because your Bot Points balance has been cut in half. But remember, the value of your rewards remains exactly the same!

For example, if 1,000 Bot Points previously gave you a $10 reward, 500 points will now give you that same $10 reward.

This change ensures a smoother, more streamlined rewards experience while keeping all the benefits you love.

Will I receive points for purchases I made prior to creating my rewards account?

Purchases made prior to the the Kidrobot Rewards launch, or those where you weren't logged into your account, will not be eligible for points. As long as you're logged into your account, you will earn points for every purchase.

FOR PREVIOUS BOT REWARDS MEMBERS:

You are automatically enrolled into Kidrobot Rewards and your existing Bot Points balance has been adjusted to reflect our new rewards system. The value of your rewards stays the same and no further action is needed on your part.

POINTS

How do I earn rewards points?

There are several ways to earn rewards points!

Make a Purchase - Earn 1 point for every dollar spent.
(Points earned through purchases are based on the subtotal of your order after any discounts and exclude shipping and taxes.)

Sign Up Bonus - Create an account and earn points.

Write a Review - Earn points by writing reviews for the products you purchased through Kidrobot.com. (Only Verified Buyers - customers who receive review emails after purchasing - will receive points.)

Follow on Social - Follow our Instagram, Facebook and Pinterest pages and earn more points! (Remember to click the 'Follow us' boxes in the 'Ways to Earn' section above even if you already follow us to get your points!)

Make a Purchase - Earn points for every dollar spent on an order.

Refer a Friend - Refer your friends and earn points when they make a purchase through your link. And they'll get something, too!

Birthday Bonus - Add your birthday to your account and you'll receive a Birthday Gift for your special day.

When do I get my Kidrobot Rewards points?

Points are awarded once your order has been paid in full.

Do my points expire?

Your Rewards points will expire after 12 months of inactivity, but you'll keep your tier status.

Don't worry though, we'll remind you before you lose them!

How do I redeem my points?

First, make sure you're logged in to your account. Then go shopping!

Once you're done, go to checkout as usual. Your eligible rewards will be listed in a dropdown list under your order summary. Select the around you would like to redeem, then click the "Apply" button and you are done!

Please note that rewards may have order amount minimums, which you can find in the 'How to Use Your Points' section above. Rewards cannot be combined with other coupon codes.

How do I check my point balance?

As long as you're logged in to your account, your points will display on your Account Page and the Rewards Page.

Can I redeem rewards without purchasing anything?

No, our system will not allow $0 orders to process, so you must have at least 1 product in your cart to redeem any rewards.

Please note rewards may require specific order minimums.

Can I stack my rewards with other promotions?

At this time, our system can only accept one discount per order, so you cannot stack rewards with any other discount codes.

Will past purchases count towards my points balance?

Purchases made prior to the Kidrobot Rewards Program launch, or those where you weren't logged into your account, will not be eligible for points. As long as you're logged into your account, you will earn points for every purchase!

Is there a limit to how many points I can earn?

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us and engaging with our brand and community online.

WHAT HAPPENS TO MY NEW POINTS IF I RETURN A PRODUCT? WHAT IF I USED POINTS TO PURCHASE?

When a product is returned, the points you earned from the purchase will be subtracted from your Rewards balance.

If the product was purchased with points, those points will be added back into your account once the return is complete.

Where are my points for leaving a review?

If you left a review through a review email, your points should be posted to your account within 24 hours.

Please note that only Verified Buyers, customers who receive an email requesting a review after purchasing, will receive points for reviews. You must write the review through the link in the review email. It may take up to 24 hours for the points to post to your account.

If it has been over 24 hours and your points are still not reflected in your account, please email us at help@kidrobot.com and we'll make sure everything gets straightened out.

How many times can I write a review for points?

You can write as many reviews as you like, BUT only one review per product purchased will earn points.

Please note that points will only be given to review written through review emails to Verified Buyers of purchased products.

Do I earn points on orders made through third-party sites?

No, points and rewards can only be earned and redeemed through purchases made directly through Kidrobot.com. Orders placed on Amazon.com or any other partner site will not earn you Rewards Program points.

Where are my points for leaving a photo/video review?

If you left a photo or video review through a review email, your points will be rewarded once your photo and/or video is published. Please allow for 5-10 days for your points to be added to your account.

Please note that only Verified Buyers, customers who receive an email requesting a review after purchasing, will receive points for reviews.

We reserve the right to not publish your photo and/or video for any reason.

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